Refund policy

Return & Refund Policy

Last Updated: May 2026

Welcome to Ghar Sutra. We aim to provide quality home improvement and household utility products across India. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns & Refunds

At Ghar Sutra, returns and refunds are accepted only under the following conditions:

Wrong product delivered
Product received in damaged condition

We do not accept returns or refunds for:

Change of mind
Personal preference issues
Minor color/design variations
Incorrect ordering by customer
Delay caused by courier/logistics beyond our control
Used, altered, or damaged products after delivery

2. Mandatory Unboxing Video Requirement

A clear and continuous unboxing video is compulsory for all return, replacement, and refund requests.

The video must:

Start before opening the package
Clearly show the shipping label
Show the package being opened properly
Clearly display the issue/damage/wrong item

Claims raised without a proper unboxing video will be automatically rejected.

Edited, paused, cut, or unclear videos will not be accepted.

3. Return Request Timeframe

Customers must raise a return/refund request within 7 days of delivery.

Requests made after 7 days from the delivery date will not be accepted under any circumstances.

4. Product Condition Requirements

To qualify for a return/refund:

Product must be unused
Product must be in original packaging
All accessories, manuals, tags, and packaging materials must be included
Product should not show signs of usage, installation, or mishandling

5. Refund Process

Once your request is approved after verification:

Refunds will be processed to the original payment method
COD order refunds will be processed only via Bank Transfer or UPI
Refund processing may take 5–10 business days depending on banking channels

Ghar Sutra reserves the right to reject refund requests after inspection and verification.

6. Non-Returnable & Non-Refundable Situations

Refunds/replacements will not be approved in cases including but not limited to:

No unboxing video provided
Physical damage caused after delivery
Product used or installed
Minor packaging damage
Customer ordered wrong item
Customer no longer wants the product
Incomplete delivery address or failed delivery attempts
Refusal to accept delivery
Return request raised after allowed timeframe

7. Cancellation Policy

Orders can only be cancelled before dispatch.

Once the order has been shipped, cancellation requests will not be accepted.

8. Delivery & Shipping Disclaimer

Ghar Sutra works with third-party suppliers and logistics partners across India. While we strive for timely delivery, delays due to:

Weather conditions
Courier issues
High order volume
Operational disruptions
Remote location servicing

shall not qualify for refunds or cancellations.

9. Fraud Prevention & Abuse

Ghar Sutra reserves the right to:

Refuse returns/refunds for suspicious claims
Block customers involved in repeated fraudulent activities
Take necessary legal action in cases of abuse, chargeback fraud, or policy misuse