Terms & Conditions

Last Updated: May 2026

Welcome to Ghar Sutra. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General

Ghar Sutra is an Indian e-commerce platform offering household utility and home improvement products across India.

By using this website, you confirm that:

• You are at least 18 years old or using the website under parental/guardian supervision

• You agree to all policies, terms, and conditions mentioned on this website

• You will not misuse the website for illegal or fraudulent activities

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice.

2. Products & Services

We make every effort to display product details, descriptions, and images accurately. However:

• Actual product color/design may slightly vary due to lighting, screen settings, or supplier updates

• Product packaging may change without prior notice

• Availability of products is subject to stock and supplier availability

Ghar Sutra reserves the right to:

• Limit quantities

• Discontinue products at any time

• Refuse or cancel any order at our discretion

3. Pricing & Payments

All prices displayed on the website are in Indian Rupees (INR) and inclusive/exclusive of taxes as mentioned.

We reserve the right to:

• Change prices at any time without notice

• Cancel orders arising from pricing or technical errors

Accepted payment methods may include:

• UPI

• Debit/Credit Cards

• Net Banking

• Wallets

• Cash on Delivery (if available)

Orders will be processed only after successful payment confirmation.

4. Shipping & Delivery

We deliver PAN India through third-party logistics and supplier partners.

Estimated delivery timelines are approximate and may vary depending on:

• Location

• Courier operations

• Weather conditions

• Festivals or high-demand periods

• Supplier processing times

Ghar Sutra shall not be held liable for delays caused by logistics providers or unforeseen circumstances.

5. Order Cancellation

Orders can only be cancelled before dispatch.

Once shipped, orders cannot be cancelled.

Ghar Sutra reserves the right to cancel any order due to:

• Product unavailability

• Payment issues

• Suspicious activity

• Incorrect pricing or technical errors

In such cases, eligible refunds will be processed accordingly.

6. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

By placing an order, you agree to the conditions mentioned in the policy, including:

• Mandatory unboxing video requirement

• Limited return eligibility

• Strict verification process

Please review our Return & Refund Policy before purchasing.

7. User Responsibilities

You agree not to:

• Provide false or misleading information

• Use the website for unlawful activities

• Attempt to hack, disrupt, or damage the website

• Copy, reproduce, or misuse website content without permission

Any violation may result in account restriction, legal action, or permanent ban from the platform.

8. Intellectual Property

All content on this website including:

• Logo

• Brand name

• Graphics

• Product images

• Website design

• Text and content

is the property of Ghar Sutra and protected under applicable intellectual property laws.

Unauthorized use, copying, or reproduction is strictly prohibited.

9. Limitation of Liability

Ghar Sutra shall not be held liable for:

• Indirect or incidental damages

• Losses resulting from product misuse

• Delays caused by third-party logistics

• Technical issues or temporary website downtime

• Supplier-related manufacturing variations

Customers are advised to use products responsibly and according to intended usage.

10. Third-Party Services

Our website may use third-party services including:

• Payment gateways

• Shipping providers

• Analytics tools

• Supplier fulfilment systems

We are not responsible for third-party operational issues, interruptions, or policies.

11. Privacy

By using this website, you consent to the collection and use of your information as described in our Privacy Policy.

12. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising shall be subject to the jurisdiction of the courts located in Kolkata, West Bengal.

13. Contact Information

For any queries regarding these Terms & Conditions, contact us through:

Website: Ghar Sutra

Mail: gharsutraa@gmail.com